The Behavioral Interview Made Simple

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Interview behavior is the increasing use of choice of employment, companies. Although from a candidate's point of view, a more stringent type of interview, the candidates should be welcomed as an opportunity to effectively explain why they are suitable candidates.

Why the Behavioral Interview Works

If you have already said once in an interview that they know right away to meet a candidate, whether they are suitable or not, that it covered

Organizations are under increasing pressure to achieve the accuracy in predicting a candidate's job performance. The escalating cost of a wrong setting (usually will mean about 50 percent of the annual remuneration of the position) and the negative impact of the wrong person in the job market on the other two employees and customers that employers an effective selection process that involves recognizes need for calculated exactly right person for the job. The system of selection, must also be consistent, every candidate a fair and equal opportunity to get selected for it to a legally defensible.

Behavioral (sometimes referred to as Competency-Based) Interviews offer a solution to the problem of an accurate and equitable selection system. The fairness and accuracy of the Behavioral Interview is based on the fact that the candidate is providing real, factual information about their past behavior and how it relates to the present required job competencies. The questions asked are designed to gain information on the candidate’s ability in the competencies that have been identified as necessary for successful job performance. All information gathered during the Behavioral Interview is relevant to the position and company being interviewed for. All candidates are asked the same type of questions, the interview is standardized which makes it a fair selection process.

The Behavioral Interview Process ?

• the job is profiled and competencies required for job performance identified. Examples of job competencies include attention to detail, leadership, teamwork, initiative and adaptability among many others.?




• questions are prepared to elicit information on the candidate’s previous experience as it relates to these competencies. The Behavioral Interview is based on the premise that past behavior predicts future behavior.




• the candidate is asked to provide a specific example of when they previously displayed the desired competency




• the candidate then describes a previous situation or instance when they were required to demonstrate the competency, the actions they took and the outcome.

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The Behavioral Interview Question?

• “Adaptability” is an identified competency for the vacancy. The interviewer prepares the following question to ask all candidates : “Tell me about a time you had to change your approach when dealing with a customer”




• The candidate then provides a specific example of how he or she adapted their approach to effectively manage the customer. The interviewer may need to ask a number of probing questions such as “Tell me more about that” in order to get enough detail from the candidate.




• The question should result in a clear example of the candidate’s competence in adapting to the situation or individual. The interviewer can then rate the candidate on this particular competency.

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The factual evidence generated by the behavioral questions provides a solid basis for evaluating the candidate’s suitability for the position. Too often an interviewer uses the following type of question in the job interview “Tell me how you would handle a difficult customer.” This requires a hypothetical-type response that only gives information on how the candidate thinks they would deal with a difficult customer rather than hard factual evidence of how they actually have done so in the past. You can see the value in asking behavioral interview questions to determine the real suitability of a candidate.

Behavioral interviews can be intimidating for the candidate, as it is often difficult to maintain, concrete examples during the interview. Prepare properly before you set for success.The Behavioral Interview Guide provides a simple guide to managing behavioral interview using behavioral methods, including sample interview questions and answers.

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